FAQs
How do I check the shipping status of my order?
To inquire about the status of your order, please click on Track order.
What if I want to return or replace my order after I have received
it?
To return or replace your order you should inform us with a valid reason within 72 hours after
delivery.
You will need to follow the complete process of returns and replace method. To know more about
Returns and
replace take a brief look at the Exchange & refund policy.
What are your delivery charges?
Tk. 50 inside Dhaka, Tk. 100 Delivery charges all across Pakistan.
What is delivery time?
Delivery time for Global items is 10-15 days and for in hand items is 4-5 days.
Are delivery times same for all parts of the country?
To inquire about the status of your order, please click on Track Your Order link on website.
How reliable is your delivery service?
We deliver through multiple courier services to make sure you get your parcel safely and on
time.
What if my order is lost or damaged?
It is well ensured that your order will not be lost or damaged. However, if such instance takes
place,
you will receive a full refund on your order. The Patchee takes complete responsibility of such
matters.
When will I receive my order?
Please note that orders may take up to 3 full business days to process in our warehouse before
shipping.
Therefore, orders with standard shipping may take from 3 to 7 business days to arrive and the
orders from
our Global Collection can take up to 10-15 days. For more information visit our delivery
services policy.
Do you have limits on how much product I can order?
There is no limit on that.
How can I update my order?
Once an order has begun processing, we are unable to make any changes to it. This includes
updates to
shipping information as well as product selections. Please be sure to carefully review your
order before
submitting it.
How can I cancel an order?
Call customer service immediately at +92 370 4285430 or You can also cancel your order from “My
Order” if
you have created a profile at The thepatchee.pk Please note we ship orders as quickly as possible
and cannot
guarantee cancellation.
Do You Ship Internationally?
Currently we are shipping in Pakistan only.
What do I do if tracking says my package was delivered, but I never
was
received it?
Please contact customer service at Landlines +92 370 4285430 .
Why is my order incomplete?
Items missing from your order may have been out of stock. If a product has a price of 0.00 on
your final
invoice, it was unavailable during order fulfillment and you were not charged for it. Please
contact
customer service +92 370 4285430 .